Huawei Contact Center ACD: U2980

Offer the best customer experience with advanced voice and video features for your contact centers of all sizes. Industry-leading software and hardware architecture provides highly integrated services with broadband and narrowband access, call control, and media-rich capabilities. A single ACD platform supports up to 480 online agents and 480 online IVRs concurrently.

Expand your resources by cascading up to three U2980s. For future scalability, deploy U2980 together with the Universal Server Manager (USM) to cascade up to 24 U2980s. Maximize your ROI with U2980 call connection rate reaching 99.999% reliability.

Increase contact center productivity and customer loyalty with carrier-class ACD U2980 — provides sophisticated voice and video functions, high integration and reliability

  • Improve customer experience with built-in media resource capabilities — voice announcement, recording, playing, faxing, outbound call detection, Text-To-Speech (TTS) and Automatic Speech Recognition (ASR) — save costs of purchasing third-party voice recording servers
  • Supports high-density trunk gateway; 16 E1 ports on a single interface board and 720-channel resources on a single media resource board
  • Ensure service continuity with agent hosting function, overload control; active/standby or load-balancing for core boards
  • Hot-swap boards and easy capacity expansion of boards and subracks protect customer investments
Specifications U2980
Maximum Number of Concurrent Online Agents and IVRs 480 agents + 480 IVRs
Digit Collection Modes RFC2833 or DTMF
Audio Codec Protocols G.711 (A-law and μ-law)






Audio File Formats WAV, VOX, 3GP, or AVI
Trunk Signaling Protocols E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

Security SRTP/SRTCP (negotiation standard: RFC4568):








Busy Hour Completed Calls (BHCC) 12,000,000
Main Control Board Switchover Time 3s
Maximum Number of Cascaded Subracks Deployed alone: 3

Deployed with USM: 24

Mean Time Between Failures (MTBF) 10 years

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