SoftConsole
Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.
The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.
Improve your company’s image with customer-focused agent services provided by Huawei’s SoftConsole, a PC-based system that’s easy to use
- Automatic call distribution for sending incoming calls to specific terminals or agents
- Call queuing, transfer, and night service for fast, accurate, 24/7 services
- Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor
Specifications
| Specifications | SoftConsole |
| Maximum Number of SoftConsole Groups per Console System | 256 |
| Maximum Number of Agents per Console System | 1,024 |
| Maximum Number of Call Records per Console System | 10,000 |
| Maximum Number of Activated Calls per Console System | 1 |
| Maximum Number of Calls on Hold per Console System | 6 |
| Maximum Number of Concurrently Transferred Calls per Console System | 5 |
| Maximum Number of Agents to have their Status Displayed per Console System | 32 |
| Maximum Number of Queues per Console System | 32 |
Algunas de nuestras REPRESENTACIONES
